Return and Exchange Instructions

① Please read the product precautions carefully when purchasing. The product has a 7-day appreciation period. The appreciation period is not a trial period. Return and exchange applications must be made within 7 days of receiving the product (based on the delivery date in the logistics record). No refunds will be made if the time is exceeded. Unable to accept.

② The product must be completely unused before you can apply for return. After the return application is completed, customer service staff will send logistics to collect your product. Please keep the product and outer packaging intact until the logistics company collects it.

③ If you have any questions about the product, please send a private message to the LiFE RiCH fan page. After confirmation, the buyer will be contacted for exchange or return for refund. The return shipping fee will be borne by the seller. Please note: 7 days start from the day after the return or exchange application is made. If the return or exchange cannot be completed due to inability to contact or the goods not being sent back, the return or exchange application will be automatically canceled and no application will be allowed again. Do not miss any accessories. Please do not disassemble and inspect the product yourself or damage the original outer box. The original outer box and original packaging are part of the product. If they are lost, damaged or missing, it may affect your rights and interests.


④ The reason for non-returnability is that after the product has been opened and used, it cannot be restored and has lost its integrity and loses its resale value. It cannot be returned. If the goods are damaged, lost or altered due to reasons that are not attributable to the consumer, the company may charge a fee for restoring the goods to their original condition based on the degree of damage or loss.

⚠️ Please note ⚠️ The return process takes about 10 - 14 working days (excluding holidays). Please confirm with the card-issuing bank for the actual refund time

Is there any shipping fee for returns or exchanges?

What is the return and exchange procedure?

Contact customer service

Private message LiFE RiCH to apply for return or exchange and provide the order number starting with LR.

Product defects

Please provide photos or videos for customer service to evaluate and remind you⚠️ Please record the entire process when unpacking to protect the rights of both parties.

Confirm return or exchange

Please provide your name, mobile phone and address for pickup information.

After application is completed

The operation process that takes 10-14 working days includes logistics to retrieve the goods and dedicated personnel to inspect the goods.